Attach knowledge to an agent
Agent settings >KNOWLEDGE lists what one agent can look up:
- Company Brain: on by default for every agent. Turn it off to keep this agent away from company knowledge.
- Attached brains, each marked “each person’s access” or “shared agent access”.
- Attached collections. A collection attached directly always uses each person’s own access.

Add knowledge on an internal agent: the Company Brain is on, and the menu lists the brains and collections you can attach. Shown with sample data.

The Knowledge row on a public agent: the Company Brain is off, and two brains with shared agent access and a collection are attached. Shown with sample data.
How an agent uses the brain
The agent asks all its brains at once: the Company Brain, when on, and the attached brains. It can also ask one brain by name, chosen from the brain’s What it’s for description. An agent can ask only brains attached to it. Live sources are searched in parallel. A source that does not answer in time is left out of that answer and named. When a passage is too short, the agent opens the cited item in full.Citations in the conversation
An answer that used the brain ends with Sources: numbered chips that match the numbers in the text.
The Sources row under an answer, opened: a stored document with its collection and page, and two live items with their source. Shown with sample data.
- A stored document opens over the answer with the cited passage highlighted. Admins also get Manage in Knowledge.
- A live item opens where it lives, with your own account.

A cited collection document opened from the answer, with the cited passage highlighted. Shown with sample data.

