Offline and reconnect

Omni Desktop reconnects on its own. Your organization decides what a task that needs your Mac does while it is offline.

The app keeps one outgoing connection to your xpander and reconnects on its own: at launch, when your Mac wakes, and when the connection goes quiet. Nothing on your Mac accepts incoming connections. The laptop status in the sidebar shows where it stands.

While your Mac is offline

Conversations that do not use your Mac carry on as usual. For a task that needs your Mac, your organization’s Desktop policy sets When the computer is offline (Ask by default):

Setting	What the task does
Ask	It asks you what to do.
Wait for the computer	It waits and continues when your Mac is back. The app notifies you with Waiting for your Mac.
Continue in the cloud	It carries on in the cloud, without your Mac’s folders.

When your Mac reconnects, waiting work continues and the app says it is Back on this Mac. A scheduled task linked to your Mac that fires while the app is closed runs in the cloud instead.

To have agents work in the cloud first, so a conversation keeps going while your Mac sleeps, turn Prefer this Mac’s files and apps off. See Prefer this computer or the cloud.

When the app cannot reconnect

The status in the sidebar while the Mac is offline. Shown with sample data.

• Mac offline for a long time: check your network (and VPN for a self-hosted xpander), and the address in Settings.
• Mac turned off or Mac removed: an admin turned Omni Desktop off for you or revoked this Mac. After a revoke, sign in again to register the Mac as a new device.

More fixes: Troubleshooting.